Frequently Asked Questions About Packitle

Packitle 3PL is your third-party logistics partner, helping ecommerce businesses scale by managing storage, pick & pack fulfilment, shipping, and returns. We integrate with your store to automate and streamline order fulfilment.

Yes, and we take pride in it! Our team is highly responsive and committed to providing fast, reliable support whenever you need it. Whether it's a quick question, a tech issue, or a fulfilment concern, you can count on us to reply promptly via email or phone. We're here to act as an extension of your team.

We support seamless integrations with Shopify, Amazon, WooCommerce, BigCommerce, Etsy, and other major ecommerce platforms via API or fulfilment connectors.

Typically, onboarding takes 5–10 business days, depending on your tech stack, inventory complexity, and product volume.

Our fulfilment centers are strategically located in Melbourne, the logistics capital of Australia. This allows us to offer fast and cost-effective shipping both nationwide and internationally. Contact us for more details on our locations and service coverage.

Getting started is easy. Simply fill out our “Let’s Chat 3PL” form or reach out directly at hey@packitle.com. We’ll respond promptly to understand your needs, finalise the agreement, set up your integration, and begin onboarding your business.

Yes, we offer both domestic and international shipping with a range of carrier options. We'll help you choose the best rates and methods for your customer base.

Yes, we support both DTC and B2B fulfilment, including bulk shipping, palletisation, custom labeling, and retailer-specific routing requirements.

At Packitle 3PL, we proudly support startups and small businesses looking to scale. Whether you're just launching or steadily growing, we’re here to help you streamline fulfilment and prepare for long-term success.

Absolutely. We offer full returns management services - from receiving returned products to restocking, inspecting, or sustainable disposing of inventory based on your preferences.

Our pricing is based on your unique needs - including storage space, pick & pack volume, shipping rates, and value-added services. Contact us for a customised quote with no hidden fees.

We specialise in general eCommerce products, including apparel, health & wellness, home goods, and subscription boxes. We do not handle dangerous goods.

While we highly recommend that all products have barcodes (e.g., UPC, EAN, or SKU labels) for efficient and accurate fulfillment, we can work with unbarcoded items as well. In these cases, each product must have a clearly labeled SKU on the packaging to ensure proper identification and handling.

Yes. Once an order is shipped, tracking information is automatically generated and sent back to your eCommerce platform. From there, your customers will receive tracking updates based on your store’s notification settings. This ensures a seamless experience and keeps your customers informed every step of the way.

We'll provide you with clear receiving guidelines and an inbound shipment form. You can send inventory directly from your supplier or manufacturer. Once received, we'll check it in and update your team.

Yes, we offer kitting, bundling, and light assembly services. If you require custom inserts, tissue paper, or branded packaging, we can manage that as part of your fulfillment process.

Orders are typically picked, packed, and shipped next business day, depending on when the order is received.

Absolutely! We specialise in DTC fulfillment, including subscription models. We handle custom packing, kitting, and recurring orders with precision.

Yes, you're welcome to provide your own branded boxes, mailers, tape, or inserts. We'll store and use them for your orders according to your specifications.

Absolutely! You'll have a dedicated point of contact to ensure smooth communication, quick issue resolution, and personalized support throughout our partnership.