The Ultimate Free 3PL Checklist for Scaling Brands

Use this checklist to evaluate and compare third-party logistics (3PL) providers before making a decision.

Whether you're just starting to outsource your fulfilment or preparing to scale beyond your current provider, this checklist will help you ask the right questions. It reflects the flexible, founder-focused approach we use at Packitle - built for growing ecommerce brands across Australia.

1. General 3PL Fit

• Do they specialise in ecommerce brands at your stage of growth?

• Are they located in or near your key customer base (e.g. within Australia)?

• Do they offer flexible, month-to-month agreements like Packitle, or are you locked into a long contract?

  
  

2. Fulfilment Capabilities

• What are their order accuracy and on-time dispatch metrics?

• Can they handle same-day or next-day fulfilment reliably?

• Do they offer personalised touches like kitting or subscription box assembly?

3. Shipping & Carrier Access

• Do they offer discounted, volume-based shipping rates you can tap into?

• Can they offer a mix of standard and express shipping tiers?

• Are they equipped for international shipping, if needed?

💡 At Packitle, we work with leading couriers and pass through savings to you our client.

4. Technology & Visibility

• Do they integrate directly with platforms like Shopify, WooCommerce, and Amazon?

5. Packaging & Branding

• Do they provide standard packaging as part of their base cost?

• Can they support custom, branded unboxing experiences?

• Will they help source cost-effective packaging suited to your product and audience?

📦 Packitle offers standard packaging options and will help you source affordable branded packaging if required.

6. Returns Management

• Do they have a clear and efficient returns process?

• Can they assist with restocking or refurbishing returned products?

• Is the returns experience smooth and brand-appropriate for your customers?

7. Pricing & Transparency

• Is their pricing structure easy to understand?

• Are services like storage, pick & pack, and shipping clearly broken down?

• Do they charge hidden fees or peak-season surcharges?

🧾 At Packitle, our pricing is upfront, simple, and tailored to suit growing brands, no surprises.

8. Support & Partnership

• Can you speak to real people if something goes wrong?

• Will they support you through busy seasons, promotions, or launches?

• Are they willing to adapt as your brand scales, or do they expect you to fit their system?

🤝 Packitle builds long-term partnerships. Our team is hands-on, helpful, and genuinely cares about your growth.

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